Loans for anything from a wedding to a washing machine
…let’s see if we can help you!
We understand that no-one can predict what the future holds. So we created a flexible loan to help customers borrow fairly. We’re not interested in squeezing the most out of people. We provide loans to people who need us at rates they can afford.
All the information you need…
Here are a few examples of our most popular loan amounts – the interest rates used are for illustration only and will vary depending upon your circumstances. Remember, we can lend between £300 and £15,000 – so apply for what you need or let us give you a personalised quotation.
We will always do our best to help you with a loan and guide you to the best product we have for your individual position.
Please don’t hesitate to speak with us before or just after applying. We are here to help!
£500 loan repaid back with 12 monthly repayments.
Monthly Repayment: £50.24
Interest rate charged: 3% per month equivalent to 42.6% APR
Total Interest charged: £102.75
£1,000 loan repaid back with 12 monthly repayments.
Monthly Repayment: £91.69
Interest rate charged: 1.5% per month equivalent to 19.6% APR
Total Interest charged: £100.15
Family Loan £400 repaid back from Child Benefit with 26 weekly repayments (Specific T&C’s apply for this product – click here)
Weekly Repayment: £16.87
Interest rate charged: 3% per month equivalent to 42.6% APR
Total Interest charged: £38.44
How do I apply for a loan?
To apply for a loan you will need first to become a member. It couldn’t be simpler, just click the “Join Now” button on our savings page and fill out the short online application form. Usually, we can check your identity electronically avoiding the complications of providing proof of identity documents.
Once our checks are completed, (this usually takes under 24 hours), you will receive a welcome email providing you with your member number and easy instructions on how to activate your account and access your member area.
This is where you will be able to easily manage your account and apply for a loan.
Membership costs £1, we also only take a £1 annual administration fee and encourage members to make regular savings into their accounts (although these savings do not need to be a large amount!).
Click on savings in the main menu to find out more about different ways to apply to be a member.
After you have activated your account, you need to log in to your personal member area. To do this use the member login button at the top right of any page on our website. From here, click on “Apply for a loan”. To access your loan application you will be asked to verify your identity by inputting a code which will be sent to your choice of either your mobile or email.
On your application form we will ask for some income and expenditure details. This is easy to do using ‘Open Banking’. This facility allows you to give us permission to view details of your income and expenditure from your bank. You just need to tick the Open Banking box on your application. We do not see your statements but receive information on categories of spending which help us assess affordability for you.
Alternatively, you can provide us directly with this information including 3 months bank statements. Other details we will need are:
- the amount you would like to borrow
- the purpose of the loan
- how long you’d like to take repay the loan
Once we have received your completed application we can let you know usually within 24hours.
Other ways to apply for a loan:
By Payroll Deduction
If you work for one of our Payroll Partners then the easiest way to join is online. Click on payroll in our main menu for all the information you need to join us.
By Telephone or E-Mail
Please send an e-mail to firstname.lastname@example.org, or call us on 01670 522779. or call into your local community bank Collection/Information Point or NCC Customer Information Centre.
Additional Proof of Identity
If we cannot check your identity and address electronically, we may ask you to provide additional proof. We will contact you in this case and provide you with guidance on what documents we can accept.
- Everyone is treated with respect regardless of financial circumstances
- We are open and accessible to all
- Your application is looked at by a person not a computer
- Fixed repayments to suit you – choose from weekly, fortnightly or monthly payments
- Loans are always at competitive rates
- No arrangement, admin or other hidden fees
- No early repayment or settlement charges
- Free life insurance (terms and conditions apply)
- We do everything we can to help our members manage their financial affairs sensibly
- save as you borrow – helping you build a nest egg for the future
If you receive child benefit, why not consider the Northumberland Community Bank (NCB) as a safe home for your money? As a member you can have your child benefit paid directly into your account, saving some or all of it for when you need it or want to use the funds.
Our members tell us that having access to a small loan, especially at Christmas or Holiday times, can be extremely useful – that’s why we introduced our £400 Family Loan that you can repay by using your child benefit.
Repayment and Savings Example
£21.05 per week for 26 weeks = £16.88 towards your loan and £4.17 for savings
Typical APR 42.6%
To take up this special offer, just follow the simple procedure below….
You need to join NCB as a member and agree to have your Child Benefit paid into your NCB account. Once we receive your first Child Benefit payment, funds will be sent to your nominated bank account after receipt of your completed agreement form.
To have your child benefit paid into your NCB account, you will need to contact the DWP and ask for your payment details to be changed to the following:
Telephone: 0300 200 3100
HM Revenue and Customs – Child Benefit Office
PO Box 1
Newcastle Upon Tyne
Once you have done this, send an email to email@example.com stating the following:
- member number
- child benefit number
- amount of the benefit
- frequency received i.e. weekly/ four weekly
- date it is due to go into your NCB account.
Benefits to Members
Free Savings and Loan Protection
Northumberland Community Bank pay an insurance with C Mutual on our customer’s savings and loans.
In the event of your death, your family will receive a one-off lump sum, this payment is linked to the amount of savings in your account. The more you save the more your family will receive.
C Mutual will pay up to the maximum of *£5,000 in addition to your savings.
Savings – 100% Additional Protection
Terms & Condition – Up to the age of 64: C Mutual will pay an additional 100% of your savings up to the value of £5,000.
Savings – 25% Additional Protection
Terms & Condition – Ages 64 to 79: C Mutual will pay an additional 25% of your savings up to the value of £5,000.
In the event of your death your loan will be fully repaid up to the age of 79 years.
Here are some questions we get asked…
How do I apply for a loan if I am not an existing member?
You can apply for a loan without being a member of Northumberland Community Bank. If you decide to go ahead with the loan then as part of the process you will become a member.
To apply as a non-member download the following application form LINK. Limited appointments are available at our office in Ashington or can be arranged elsewhere – please contact us to If you would like to discuss your circumstances by emailing firstname.lastname@example.org or calling 01670522779
How do I apply for a loan if I am a member?
If you are an existing member you can apply via our members area. Limited appointments are available at our office in Ashington or can be arranged elsewhere – please contact us to discuss your circumstances.
How long does it take?
A decision will be made normally within a few working days but depends upon your circumstances. We will work with you if there is an emergency. Contact us to discuss your requirements.
What % interest do I pay on a loan?
We charge between 0.5% (6.16% APR) and 3% (42.57% APR) per month, depending upon your personal circumstances and the amount you wish to borrow. Interest is calculated daily and applied monthly on the reducing balance. Our average rate varies but is normally around 1.5% per month (19.56% APR).
Is there a minimum or maximum loan amount?
£300 minimum. £15,000 maximum. Our loans are tailored to your requirements and your affordability. Terms are between 6 month and 5 years (60m).
Are there any set up or early settlement fees?
For what purpose can I have a loan?
Loans can be used for a variety of purposes including household goods, holidays, emergencies and for consolidation of existing borrowing (e.g. credit cards and loans from other lenders). If you require a debt consolidation loan – please contact us to discuss this further.
Who can join?
Anyone living or working in Northumberland or employees of Northumberland County Council, Northumbria Health Care Trust, Bernicia, Northumberland Church Of England Academy, Northumberland Citizens Advice Bureau.
How do I join?
On line or alternatively, call us on 01670 522779 and we can help you further.
When your account is opened, you will receive a Welcome Letter confirming your membership details and how to use your account.
Joint accounts can be opened once both parties have become a member. Please follow the account opening process and then contact the office to open the joint account.
What Identification do I need?
We perform an electronic Identification Search as a part of the account opening procedure. In the event that this fails we will require sight of two items of identification, one from each of the following groups:
Photo ID: Examples include: Passport, Driving Licence, Bus Pass.
Address Confirmation: Examples Include: Bank Statement, Utility or Council Tax bill.
These can be scanned and sent with an on-line application, or they can be photocopied and attached to the application form posted via Royal Mail or handed in through one of the NCC Information Centres. (Listed on our website)
We also need your National Insurance Number and details of your nominated bank account to receive withdrawals.
Is there a joining fee?
Yes, £1 and then we charge £1 annual administration fee at some point in the year, usually in April.
Who are you regulated by and are my details safe?
Do you have branches?
We have use of NCC’s Information Centres where you can collect/drop off application forms and ID, obtain help, make a general enquiry and have appointments. You can also pay into your account via the NCC Information Points machines. See our website for more details. Our administration work is carried out in Ashington.
How do I amend my details?
By using the Members Hub you can update your details and select your privacy settings.
How do I access my account?
Accessing your account is easy by logging into our Members Area or via our mobile app which is provided by our technology partners. Our app can be downloaded from apps.apple.com or play.google.com depending on your device.
How do I contact Northumberland Community Bank?
Postal Address: Northumberland Community Bank, 65 Station Road, Ashington NE63 8RX
Appointments and transactions: Tuesday – Friday, 10:00am – 2:00pm
Enquiries: 10:00am – 4:00pm
Phone: 01670 522779
In Person: Drop into one of Northumberland County Council Information Centres in Alnwick, Ashington, Bedlington, Berwick, Blyth, Cramlington, Queens Hall Hexham, Morpeth and Seaton Delaval.
These Terms and Conditions set out the standards by which Northumberland Community Bank (NCB) operates and by which members agree to abide when joining NCB. They should be read with our Rules which will be sent on request.
- Northumberland Community Bank (NCB) is a trading arm of the Credit Union for South East Northumberland Limited which was incorporated in 2008, itself created from an original credit union in 1990. NCB offer financial products, mainly loans and savings to members joining under a range of criteria.
- Credit unions work by lending the money that members are saving with us. The interest that we charge on loans helps to pay our running costs and of making loans available.
- Credit unions are owned by their members, who are able to have their say on how we are run, most noticeably at the Annual General Meeting (AGM), when officers are elected, accounts are presented and any dividend is proposed. Each adult member gets one vote, regardless of how much they hold in savings.
- A member of NCB aged 18 years or over can receive a copy of the annual Report and Accounts on request and will be invited to attend the AGM as a voting member (although there is no obligation to attend).
- Any surplus made by NCB at the end of the year is distributed to savers or used to develop the business. We have no external shareholders.
- Credit unions are limited as to whom they can accept as members. Please see the section on ‘Eligibility’ for details.
Our Commitment to Members
- We operate our services responsibly and aim to provide products that are affordable and suitable for your needs, based on the information that you have provided to us.
- We will give you information about our products and services and how they work in a clear and understandable way, so that you can decide what’s best for you and your needs.
- We will never pressure you into taking out credit (or any other products).
- We run the Credit Union for the benefit of members. Decisions are made based on what is best for all – or the majority – of members and are governed by our Rules and a framework of regulation.
- We are proud to offer services to everyone within our common bond. Anyone may join and save with us if they meet our eligibility criteria. Aside from making the checks outlined below for eligibility, anti-fraud and anti-money laundering purposes, we do not conduct checks on your finances, circumstances or status for the purposes of joining and opening savings accounts (further checks are carried out for loan applications).
Financial Advice and Debt Counselling
- We are not able to offer any general advice regarding financial products, nor can we recommend any particular provider. We suggest seeking independent financial advice if required.
- The guidance that we as a credit union are able to provide on your finances is limited to that related to our own products. In specific cases, e.g. where a member is having payment difficulties, we can also offer budgeting support from a trained staff member or volunteer.
- We are not licensed to provide any debt counselling or advocacy services and suggest seeking free advice from a debt charity if required, such as your local Citizen’s Advice, StepChange or the Money Advice Service. We do not recommend the use of commercial debt advisors.
- To join NCB, you must be eligible at the time of applying. Our eligibility criteria are collectively known as our ‘common bond’, which contains various ways in which you may be eligible for membership (only one need apply), including where you live or work. Up-to-date information on our eligibility criteria can be found on our website.
- We are obliged by law to satisfy ourselves as to your identity and place of residence. We may collect this evidence manually or obtain your permission to electronically verify your details. We will store copies of documents obtained or the results of the verification as necessary (see below for information about how we look after your personal information).
- We will take reasonable steps to ensure that you are part of our common bond and will contact you if we need further information.
- Once you are a member of NCB, you can remain a member, even if the original eligibility criteria no longer apply (for example, if you move out of the area or change your job).
- NCB have no hidden charges for the services that we provide to our members. Any charges are clearly set out and are intended to cover the cost of providing that service.
- Interest on loans is charged on the reducing balance of the loan, and the rate will be fixed for the whole repayment period.
- We will not charge commission or early redemption fees on any of our loans.
- We reserve the right to require you to pay our reasonable costs and expenses if we have to take action to collect payments owed, including legal costs.
- Our services are provided on a ‘reasonable usage’ basis. Where applicable, we reserve the right to charge for services that are not being used as intended. This will be communicated to you, with details of how to avoid these charges.
Services provided by third parties
- We work with other organisations to offer services that we wouldn’t be able to provide on our own.
- We will do our best to provide up-to-date information and charges for these services.
- Some services are provided to the credit union by authorised third parties to help us with processing or for compliance and regulatory reasons. These may warrant the disclosure of more than just your basic contact details. You agree that personal information held by the credit union may be disclosed on a confidential basis, and in accordance with the GDPR 2018 (and successive Acts and amendments), to any such third parties for this purpose.
Discussion of Your Account by a Third Party
- You can authorise us to communicate with a trusted third party regarding your account, for example, to interpret information into BSL or another spoken language. This must be authorised in writing and does not give the other person permission to carry out transactions on your account, unless you have specifically authorised them to do so (see 28).
- You can authorise another person to operate your Account. You will need to provide authorisation in writing. You can also do this by signing a power of attorney but you should take legal advice before doing so. If you authorise another person to operate your account then you will be responsible for their actions or omissions as if they were your own.
- It is the account holder’s responsibility to ensure that they seek appropriate advice where necessary.
Pausing payments, minimum balances, and dormancy
- We understand that at times you may wish to reduce the amount that you are saving or even stop payments altogether. Please call us on 01670 522779 as soon as possible (some payment methods require notice) and we will help you to do this.
- Maintaining an account requires that a minimum deposit of £5 is held in your membership account.
- At the discretion of the Board of Directors, member accounts that persist in violation of minimum shareholding requirements may be closed and any remaining balance transferred to the property of NCB.
- An account becomes ‘dormant’ when there have been no transactions for twelve months or more.
- We pass the cost of servicing a dormant account to members by way of an annual fee. When the balance reaches zero, the account will be closed.
- At our discretion we will take steps to find members whose accounts are dormant so that we can pay them any balance held. We will take any costs incurred (e.g. of using a tracing agency) from the amount paid.
If you are concerned about loan repayments
- Please get in touch as soon as possible, by phone on 01670 522779 or by email to email@example.com if you think that you won’t be able to keep up with your repayments. The sooner you do this, the more likely it is that we’ll be able to find a way to help you.
- Failure by NCB to follow any of the procedures set out herein shall not invalidate the remaining terms.
- You must let us know of any changes to your contact details as soon as you can (including address, phone number and email address). You can do this by contacting us or via the Members Area on our Website www.northumberlandcommunitybank.co.uk
- Postal statements for your accounts with NCB are issued annually. Additional statements can be requested at any time. There may be a small charge to cover the cost of additional postal statements.
- You can choose how you wish to be contacted when you open your account or change your preference at any time by contacting ourselves or changing your details via the Members Area.
- We have the right to offset any amounts you deposit to any of the accounts you hold with us against any amounts you owe to us. This means that we have the right to (for example) to move money from your Share account to pay loan arrears, or other amounts which are due.
- For more information about NCB’s products, please visit our website, contact us on 01670 522779 or email firstname.lastname@example.org.
Account closures and withdrawal of services
- A member may leave the credit union at any time without penalty, providing no debts are outstanding.
- Any children’s accounts for which you act as trustee may be moved to the control of an active member or closed, as preferred.
- As a private membership organisation, we have the right to suspend or withdraw services at any time from any member who does not abide by our Rules (in spirit or letter), or if we suspect fraudulent activity.
- Our staff, both paid staff and volunteers, are here to help you and have the right to go about their work safely. We have a zero tolerance policy on abusive language and behaviour and will not hesitate to withdraw membership from anyone who makes them feel threatened in any way, regardless of the intent.
Use of your information
Changes in Terms and Conditions
- We reserve the right to adapt or amend these Terms and Conditions at any time.
- Our staff and volunteers work hard to provide members with a high-quality service. Should we fall short, please let us know and we will try to put it right. If you are still not satisfied, you can use our Complaints Procedure.
- Complaints about any aspect of our service can be made in person, by post, or by email. More information can be found on our website and our Complaints Procedure is provided on request.
- If you wish to make a complaint in writing, you should address it to: The Complaints Officer, Northumberland Community Bank, 65 Station Road, Ashington, Northumberland, NE63 8RX.
- If you wish to speak to someone regarding your complaint, please call us in the first instance on 01670 522779.
- We are a member of the Financial Ombudsman Service, so you can ask them to look at your complaint, provided you have tried to resolve the matter with us first.
- Contact details for the Financial Ombudsman Service are: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
Northumberland Community Bank Limited trades from its registered office at 65 Station Road, Ashington, Northumberland, NE63 8RX.
Its telephone number is 01670 522779, and its email address for general correspondence and enquiries is email@example.com.
Northumberland Community Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, registration 214298.
Northumberland Community Bank is covered by the Financial Services
Please call 01670 522779 to discuss loans with a member of our team.
Alternatively, please select what would you like to do next…
“I just want a straight forward loan that I can afford, with no catches”