Chief Operating Officer
Harriet is delighted to have joined NCB and brought with her a wealth of knowledge and experience gained from previous management roles in high-street banking, and customer service management within other sectors.
She is dedicated to increasing the skill set and enhancing the roles of her operational team. Harriet is passionate about improving the customer experience by developing the functions and services offered in the sector, to make fair and ethical finance more accessible in the wider community.
Customer Services Lead
Julie joined the team as a volunteer in February 2018. She has progressed quickly to secure a level 2 apprenticeship in Customer Service and won both the Regional and National Apprenticeship Awards in 2019.
Julie came to Northumberland Community Bank with 20 years of experience in factory work where she had gained many transferable skills. Over those years she has also increased her skill level completing several college courses. She is now a, much valued, permanent member of Team NCB and the Customer Service Lead. Her role covers all aspect of customer service including granting loans, opening accounts and cash control.
Dave joined Northumberland Community Bank in 2016 and is responsible for the Bank’s internal and audited financial accounts and submitting the Regulatory Returns.
Dave joined the credit union movement in 2004 after retiring from mainstream banking with 31 years’ service.
He began as a Loans Officer, moving onto the Chief Officer role at Northern Oak Credit Union and then Finance Manager at NEFirst Credit Union where he still spends 60% of his time. He has acquired great experience in all aspects of credit union rules and regulations and ensuring NCB complies with them all.
Member Service Officer
Adam joined NCB as a Level 2 Customer Service Apprentice after studying Level 3 IT at Northumberland College for 2 years and had a desire to broaden his knowledge, experience and skill set with Customer Services, Social Media/Marketing and Financial Systems. Since then he has progressed on to his new role as a Member Services Officer.
Adam is excited to gain a new interesting view on how Customer services and the Financial not for profit services work. Adam’s role involves a wide range of responsibilities across customer service such as managing new members, loan allocations and enquiries. Adam is passionate about personal development and providing a positive member experience.
Member Service Assistant
Mollie joined NCB as a Member Service Assistant as part of the Kickstarter Program and has now progressed onto a Customer Service Apprenticeship. Mollie is excited to gain knowledge on how financial, not for profit services work and wants to enhance her skills within her Customer Services role.
Mollie’s role involves managing our members email and hub enquiries, new member applications and answering phone calls. Mollie is passionate about developing her skills and helping our members needs.
Member Service Assistant
Max joined NCB as a Member Service Assistant as part of the Kickstarter program after previously working in an admin based role where he had gained many transferable skills.
Member Service Assistant
Leah joined NCB as a Member Service Assistant as part of the Kickstarter program. She wants to gain experience working in a Customer Facing role and gain the valuable skills needed to progress within Customer Services.
Mark I’Anson – Chair
Mark is an entrepreneur and philanthropist. After founding, growing and selling his own NASDAQ listed computer company, he is now on the Board of a number of SMEs & charities.
He chairs fin-tech startup Incuto Ltd, the Haydon Bridge Development Trust and the Northumbrian Property Services Group, is a director of Arjuna Ltd and a trustee of the Northstar Foundation and the Charlotte Straker Care Home.
Warren Snowdon – Treasurer and MLO
Senior Certified Internal Auditor before age related retirement in 2014. Chairman of Mid & South-East Northumberland Bench 2012.
Previous positions include: – Justice of the Peace, Qualified Magistrates’ Court Chairman, Member of Northumberland Magistrates Court Committee (MCC) 1995 – 2000, Member of Northumbria MCC; Member of the VAT & Duties Tribunal 2004. Member of the Northumberland Advisory Committee on Justices of the Peace 2004 to 2010; General Commissioner for Income Tax 2006; Deputy Chairman of South-East Northumberland Bench 2008 – 2010; Chairman of South-East Northumberland Bench 2011.
Experienced in Management and Financial Accounting – CEO of Calvert Trust, Kielder (32 years), Treasurer Hexham Abbey; Director Hexham Abbey Trading Ltd., Director Hextol Foundation.
Sir Michael Darrington
FCA, PMD Harvard Business school, Group Managing Director (CEO) Greggs plc 1983 – 2008, Involved in other Charitable/ Community activities.
Simon is an experienced customer service professional across regulated and specialist sectors, including rail, water, government, and NHS outsourcing.
Lauren brings over 40 years’ front-line financial services experience to her previous role as CEO together with over a decade of community focused volunteering. She is passionate about enabling people to access fair finance, developing the community lending sector and creating opportunities for personal growth by both staff and volunteers. Lauren has since joined INCUTO as the new Director of Business Development