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Our Team:

Scott Wilson-Laing

Scott has built up a prominent profile in the North East region from his current and past tenures which has seen him work closely and build relationships with businesses and leaders across the North East.

Scott’s skills set and background is expansive, and his appointment will support Northumberland Community Bank at a pivotal time as they enter a period of transition and growth.

Prior to this role Scott held the post of Business Engagement Manager at the North East Chamber of Commerce, the North East’s largest and most influential business membership network, which enabled him to work with a diverse range of businesses across the region to help them grow, innovate and thrive.

Julie Mills
Service Manager

Julie joined the team as a volunteer in February 2018.  She has progressed quickly to secure a level 2 apprenticeship in Customer Service and won both the Regional and National Apprenticeship Awards in 2019.

Julie came to Northumberland Community Bank with 20 years of experience in factory work where she had gained many transferable skills.  Over those years she has also increased her skill level completing several college courses. She is now a, much valued, permanent member of Team NCB and the Service Manager.  Her role covers all aspect of customer service including granting loans, opening accounts and cash control.

Adam Lewis
Member Service Officer

Adam joined NCB as a Level 2 Customer Service Apprentice after studying Level 3 IT at Northumberland College for 2 years and had a desire to broaden his knowledge, experience and skill set with Customer Services, Social Media/Marketing and Financial Systems. Since then he has progressed on to his new role as a Member Services Officer.

Adam is excited to gain a new interesting view on how Customer services and the Financial not for profit services work. Adam’s role involves a wide range of responsibilities across customer service such as managing new members, loan allocations and enquiries. Adam is passionate about personal development and providing a positive member experience.

Mollie Self
Member Service Officer

Mollie joined NCB as a Member Service Assistant as part of the Kickstarter Program and has now progressed onto a Customer Service Apprenticeship. Mollie is excited to gain knowledge on how financial, not for profit services work and wants to enhance her skills within her Customer Services role.

Mollie’s role involves managing our members email and hub enquiries, new member applications and answering phone calls. Mollie is passionate about developing her skills and helping our members needs.

Max Bourn
Member Service Officer

Max joined NCB as a Member Service Assistant as part of the Kickstarter program after previously working in an admin based role where he had gained many transferable skills.

His role covers responding to customer messages, talking to customers, processing transactions online, performing till duties as well as maintaining the file system.

Our Board

Mark I’Anson – Chair

Mark is an entrepreneur and philanthropist. After founding, growing and selling his own NASDAQ listed computer company, he is now on the Board of a number of SMEs & charities.

He chairs fin-tech startup Incuto Ltd, the Haydon Bridge Development Trust and the Northumbrian Property Services Group, is a director of Arjuna Ltd and a trustee of the Northstar Foundation and the Charlotte Straker Care Home.

Simon Merchant

Simon is an experienced customer service professional across regulated and specialist sectors, including rail, water, government, and NHS outsourcing.

He now runs his own business, supporting growing companies, the third sector and NHS Primary Care providers with process improvement, customer service and operational optimisation.

Sir Michael Darrington

FCA, PMD Harvard Business school, Group Managing Director (CEO) Greggs plc 1983 – 2008, Involved in other Charitable/ Community activities.

Greg Hamilton

Greg is an experienced financial services professional who continues to work in the sector. He has held multiple leadership roles across retail banking in multiple organisations. Most recently he has been focusing on customer experience strategy, consumer advocacy and the value of purpose and membership.