Our people
Dave Hall
Finance Officer
Dave joined Northumberland Community Bank in 2016 and is responsible for the Bank’s internal and audited financial accounts and submitting the Regulatory Returns.
Dave joined the credit union movement in 2004 after retiring from mainstream banking with 31 years’ service.
He began as a Loans Officer, moving onto the Chief Officer role at Northern Oak Credit Union and then Finance Manager at NEFirst Credit Union where he still spends 60% of his time. He has acquired great experience in all aspects of credit union rules and regulations and ensuring NCB complies with them all.
Julie Mills
Service Manager
Julie joined the team as a volunteer in February 2018. She has progressed quickly to secure a level 2 apprenticeship in Customer Service and won both the Regional and National Apprenticeship Awards in 2019.
Julie came to Northumberland Community Bank with 20 years of experience in factory work where she had gained many transferable skills. Over those years she has also increased her skill level completing several college courses. She is now a, much valued, permanent member of Team NCB and the Service Manager. Her role covers all aspect of customer service including granting loans, opening accounts and cash control.
Adam Lewis
Member Service Officer
Adam joined NCB as a Level 2 Customer Service Apprentice after studying Level 3 IT at Northumberland College for 2 years and had a desire to broaden his knowledge, experience and skill set with Customer Services, Social Media/Marketing and Financial Systems. Since then he has progressed on to his new role as a Member Services Officer.
Adam is excited to gain a new interesting view on how Customer services and the Financial not for profit services work. Adam’s role involves a wide range of responsibilities across customer service such as managing new members, loan allocations and enquiries. Adam is passionate about personal development and providing a positive member experience.
Mollie Self
Member Service Officer
Mollie joined NCB as a Member Service Assistant as part of the Kickstarter Program and has now progressed onto a Customer Service Apprenticeship. Mollie is excited to gain knowledge on how financial, not for profit services work and wants to enhance her skills within her Customer Services role.
Mollie’s role involves managing our members email and hub enquiries, new member applications and answering phone calls. Mollie is passionate about developing her skills and helping our members needs.
Max Bourn
Member Service Officer
Max joined NCB as a Member Service Assistant as part of the Kickstarter program after previously working in an admin based role where he had gained many transferable skills.
His role covers responding to customer messages, talking to customers, processing transactions online, performing till duties as well as maintaining the file system.
Our Board
Mark I’Anson – Chair
Mark is an entrepreneur and philanthropist. After founding, growing and selling his own NASDAQ listed computer company, he is now on the Board of a number of SMEs & charities.
He chairs fin-tech startup Incuto Ltd, the Haydon Bridge Development Trust and the Northumbrian Property Services Group, is a director of Arjuna Ltd and a trustee of the Northstar Foundation and the Charlotte Straker Care Home.
Lauren Langton
Lauren brings over 40 years’ front-line financial services experience to her previous role as CEO together with over a decade of community focused volunteering.
She is passionate about enabling people to access fair finance, developing the community lending sector and creating opportunities for personal growth by both staff and volunteers. Lauren has since joined INCUTO as the new Director of Business Development
Paul Baldry
Paul Baldry has recently joined Northumberland Community Bank as a valuable addition to our Board of Members
Sir Michael Darrington
FCA, PMD Harvard Business school, Group Managing Director (CEO) Greggs plc 1983 – 2008, Involved in other Charitable/ Community activities.
Simon Merchant
Simon is an experienced customer service professional across regulated and specialist sectors, including rail, water, government, and NHS outsourcing.
He now runs his own business, supporting growing companies, the third sector and NHS Primary Care providers with process improvement, customer service and operational optimisation.
James Deane
James is an SME owner and is passionate about supporting small businesses. With over 10 years experience in business management across multiple sectors, he now works in business and skills support for Education Development Trust, helping other SMEs in the North East develop and build their own teams.
Greg Hamilton
Greg is an experienced financial services professional who continues to work in the sector. He has held multiple leadership roles across retail banking in multiple organisations. Most recently he has been focusing on customer experience strategy, consumer advocacy and the value of purpose and membership.